Return & Refund Policy

Thank you for shopping with Fresh Steel. Please read our Return & Refund Policy carefully before placing your order.

Returns

We do not accept returns, exchanges, or cancellations once an order has been placed.

All sales are final.

We do not offer returns or refunds for:

• Change of mind

• Incorrect size selected by the customer

• Personal preference

• Normal wear and tear

• Minor color differences caused by screen settings

Please review your order carefully before completing your purchase.

Defective, Damaged, or Incorrect Items

Please inspect your order upon arrival. If you receive a product that is defective, damaged, or incorrect, contact us within 7 days of delivery so we can resolve the issue.

To submit a claim, please email support@freshsteelonline.com with:

• Your order number

• A description of the issue

• Clear photos or videos showing the defect, damage, or incorrect item

After reviewing your claim, if we determine that the product is defective, damaged, or incorrect, we will issue a full refund to your original payment method. In some cases, we may ask you to return the item or provide additional information before processing the refund.

Refunds

Refunds are not permitted except in cases where the product is confirmed to be:

• Defective

• Damaged during shipping

• Incorrectly delivered

If your claim is approved, your full refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

European Union Customers

If your order is shipped to a country within the European Union, you may have statutory consumer rights under applicable law. Where required by law, those rights will apply in addition to this policy.

Contact Us

If you have any questions or need to report a defective, damaged, or incorrect item, please contact us at:

Email: support@freshsteelonline.com